![]() On your message, please include your name, your relationship to the patient, the patient name, date of service, claim number and a call back number. If you cannot call between those hours, you may call and leave your question on our voice mail. Our staff may be reached by contacting our Business Office at 76 or 86 from 9 am – 4:30 pm Monday – Thursday. If you have any questions regarding your claim or statements, our dedicated representatives welcome your call or visit and look forward to assisting you with your needs. Our customer service representatives are here to help you. Vituity Patient Services (Emergency Department Providers) Please call the number listed if you have questions You may also receive a bill for these services. Pediatrics at New Castle Family & Internal Medicine Northfield Park.New Castle Family & Internal Medicine (Forest Ridge and Northfield Park).Immediate Care at New Castle Family & Internal Medicine Northfield Park.Henry Community Health Surgical Specialists.Henry County Center for Orthopedic Surgery & Sports Medicine.Henry County Allergy & Infectious Disease/Immunology.Physical Medicine of East Central Indiana.Antolin & Benninger Obstetrics & Gynecology.If you have questions about your patient bill from any of these providers call: If you have questions about your professional bills, please direct your calls to the phone number indicated on their statement. When you receive medical care at Henry Community Health you may receive bills from other health care professionals who also provided service for you. There are certain services that we request the co-payment be paid at the time of service such as physical therapy, occupational therapy and physician office visits. View Your Rights Against Surprise Medical Bills Co-paymentĬo-payment is the amount your insurance plan requires you to pay for your share of the cost. If you cannot call between these hours, you may call and leave your question on our voice mail.įor questions or more information about your right to a Good Faith Estimate, you can visit or call 1-80. To receive a Good Faith Estimate, please call the Business Office at 76 or 86 from 9 am – 4:30 pm Monday through Thursday. You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. You also may contact our Business Office with your credit or debit card information. Be sure to only use the one on the most recent statement. ![]() Your unique URL and password are communicated to you on each statement in the box titled Pay Online.Ī new URL and password are generated for each statement. Each monthly statement will indicate your own personalized web address (URL) where you may conduct your transaction in a secure environment. In addition to cash, personal checks and money orders, for your convenience we accept Visa, MasterCard, Discover and debit card payments or you may pay your bill online. If you would like to discuss our payment arrangement plans, please contact our Business Office at 76. With this plan an individual can take a period of time, based on the account balance, to pay their obligation with no interest charges. Many of your questions may be answered here, but if they aren’t please contact us for further assistance.Īs we understand medical expenses are usually unexpected, we offer payment arrangements for individuals who cannot pay the balance of their bill in total. If eligible, sign up for OptumPay Premium access then follow the steps above to opt into Quick Pay.We thank you for choosing Henry Community Health for your healthcare needs. Basic users: If the Quick Pay ACH solution sounds appealing, review the Quick Pay information.Click “Continue” and then “Save changes”.To change more than 1 TIN, click the dropdown menu to “View and manage status for additional TIN(s)”.Click “Manage status” and a pop-up appears showing the tax ID number (TIN) the user logged in with.Premium users: You can turn on access at any time within the Optum Pay Solutions Dashboard.Opt-in by turning on access in Quick Pay.Be enrolled in Optum Pay Premium access.or UnitedHealthcare West PacifiCare, with no additional fee. Payments are available from a select group of payers, including UnitedHealthcare Insurance Company and its Affiliates, Harvard Pilgrim Health Care, Inc., Preferred Care Partners, Inc. Quick Pay is available for health care professionals who are enrolled in Optum Pay Premium. Through Quick Pay, Optum Pay Premium users may be able to opt in to receive payments 1–2 days sooner than the average ACH payment. Optum Pay® Premium has a new option that may help speed up the processing time for payments on processed claims.
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